Management Console

The MailStore Gateway Management Console is the primary tool for administrators to manage MailStore Gateway, and mailboxes in particular.

Create Mailbox

• Login to the Management Console.
• Click on Create Mailbox
• Type a name in the Name field, i.e. Office 365 Journal
• Optional: Enter a description that helps to identify the purpose of the mailbox to be created, i.e. Target for journal emails from Office 365 domain example.com
• Click OK
• A strong, random password is generated and displayed. Make sure to store the password in a safe place. The password is not stored in MailStore Gateway and the passphrase needed to decrypt the content of the mailbox. If the password is lost, there is no way access emails that are still in the mailbox ever again.

  

• Carefully read the warning, and afterwards tick the checkbox I've read and understood the above warning.
• Click OK to finish the mailbox creation.

Tip: For MailStore Server customers we recommend to use an enterprise password manager to store such critical passwords. For MSPs using MailStore Service Provider Edition we do not recommend to store these passwords but instead ensure that when providing them to end customers, add a note about the importance of keeping the password safe.

Edit Mailbox

• Login to the Management Console.
• Select a mailbox from the table.
• Click Edit Mailbox.

  

• The following mailbox properties can be changed:
  • Name
    The name of the mailbox, i.e. G Suite Archiving
  • Description
    The description helps to identify the purpose of the mailbox i.e. Destination for G Suite Archiving
  • Status
    The status can be of the following values:
    • Active
      Active mailboxes accept new messages, which can be archived.
    • Suspended
      Suspended mailboxes do not accept new messages, but archiving from them is still possible. Typically this is needed when a mailbox is to be deleted, but still contains unarchived emails. A temporary error is thrown when an attempt is made to deliver an email to a suspended mailbox.
• Click OK to confirm the changes, or Cancel to abort.

Delete Mailbox

To be able to delete a mailbox, the mailbox must met the following prerequisites:

• Mailbox must be empty
• Mailbox status must be set to Suspended

When these prerequisites are met, a mailbox can be deleted by the following procedure:

• Login to the Management Console.
• Select a mailbox from the table.
• Click Delete Mailbox.

  

• Click Yes to really delete the mailbox, or No to abort the deletion.

Reset Mailbox Password

To be able to reset a mailbox password, the mailbox must met the following prerequisites:

• Mailbox must be empty
• Mailbox status must be set to Suspended

When these prerequisites are met, a mailbox password can be reset by the following procedure:

• Login to the Management Console.
• Select a mailbox from the table.
• Click Reset Password.

  

• Click Yes to really reset the mailbox password, or No to abort the password reset.

Change Language

• Login to the Management Console.
• Click on the username in the upper right corner
• Select Settings.
• Select the intended language from the Language drop-down. The console is updated immediately when selecting an other language.
• Click OK to close the settings.

Reset Own Password

• Login to the Management Console.
• Click on the username in the upper right corner
• Select Settings
• Click on the Reset own password link next to the Password label.
• Type in your current password to confirm the password change.
• A new, random password is displayed. Make sure to keep it in a safe place.
• Click OK to save changes

Sign Out

• Click on the username in the upper right corner
• Select Sign out