Administration

A checked version of this page, approved on 21 December 2016, was based on this revision.

E-Mails and Settings

This section has informational purpose only. It shows the current path to the archive and allows to open that location in Windows Explorer by clicking on Show in Windows Explorer

Search Index

By default MailStore Home will automatically index message bodies. If you want to index additional types of attachments to allow you to search within these attachments for content you will need to configure MailStore Home to index content within attachments. To control which attachment types are archived, follow these steps:

Open MailStore Home.
Click on Administrative Tools.
Click on Change... in the Search Index section.
Select the file type groups or enter a space separated list of file extensions of attachment types you would like archive in the text field below Other File Extensions.
Click on OK.

MailStore Home is able to index all file types for which an IFilter is installed. When making changes to the index settings, MailStore verifies the existence of supported IFilters on the computer and notifies you about missing ones, as well as supports you with the installation of missing IFilters by providing further links.

For reasons of stability and performance, MailStore Home processes the following file types directly, regardless of the IFilter drivers that are installed:

Text files (TXT).
HTML files (HTM and HTML).

After changing the list of indexed attachments, you must rebuild the search index to include attachment contents of already archived emails.

Install Missing IFilters

Typically, IFilters exist at least for all applications which are installed on the respective machines. If, for example, Microsoft Office 2013 is installed, the corresponding IFilter drivers for Mirosoft Office documents are installed as well.

Plain Text Files (TXT, CSV)
The IFilter responsible for these file types is shipped with Windows by default. In case this option is disabled, a registry values might be wrong. Open the registry editor and verify that the Default value of the key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.csv\PersistentHandler is set to {5e941d80-bf96-11cd-b579-08002b30bfeb} and correct it if necessary.
Portable Document Format (PDF)
For indexing PDF attachments, install Adobe Acrobat Reader 11 on 32bit operating systems, or Adobe PDF iFilter on 64bit operating systems.
Important Notice: Newer versions of Adobe Acrobat Reader do not contain an IFilter. Thus, please deactivate the automatic update function of Adobe Acrobat Reader 11.
Microsoft Office (97-2003), Microsoft Office (2007 und later),
All these file types are supported by the Microsoft Office 2010 Filer Pack.
Open Document Format (Libre Office/Open Office)
These file types require a working installation von OpenOffice or LibreOffice. Latest version tested was LibreOffice 5.1.
Notice: Though Microsoft's Office 2010 Filter Pack registers support for Open Document Format files, indexing does not work with that IFilters.

Additional information about IFilters can be found in the corresponding Wikipedia Article.

Rebuilding the Index

If MailStore Home's search function is not returning expected results it's possible that your search index has been corrupted or damaged. To rebuild MailStore Home's index, complete the following steps:

Open MailStore Home.
Click on Administrative Tools.
Click the Rebuild Index button in the Search Index section.

Maintenance

Free Unused Disk Space

MailStore Home's database will automatically grow to accommodate the amount of archived mail. If you delete messages from your database, MailStore Home's database will not shrink. If you have deleted a large number of messages and want to recover some of the disk space for use by other applications, follow these steps:

Open MailStore Home.
Click on Administrative Tools.
Click the Free Unused Disk Space button in the Maintenance section.

Check Data Integrity

In case of a dirty shutdown of MailStore Home due to a system crash or power failure, it is recommended to run a data integrity check to ensure consistency of the archive. Follow these steps to run the integrity check:

Open MailStore Home.
Click on Administrative Tools.
Click the Check Data Integrity button in the Maintenance section.

Product Updates

Enable automatic update check

If the option Enable automatic update check has been enabled, MailStore Home will display a message on the dashboard in case a new version is available. The online check is done each time after starting MailStore Home.

Submission of anonymous usage data

If this option has been enabled, MailStore Home sends data on how the program is being used to MailStore. The data is sent once a week at most. This data allows us to better understand different usage scenarios of MailStore Server and focus our development capacities accordingly. The submitted data is collected and evaluated exclusively for this purpose.

You can display the data to be submitted by clicking on the Show data link. No personal data such as user names, passwords or email content will be submitted. The submitted data is completely anonymized and cannot be correlated to a specific customer installation. This option is disabled by default (opt-in).