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| − | = Overview =
| + | __NOTOC__ |
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| | MailStore provides several ways to access archived emails: | | MailStore provides several ways to access archived emails: |
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| − | == Access Using MailStore Client Software == | + | == Accessing the Archive with the MailStore Client Software == |
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| | + | [[File:Access client.png|right|250px]] |
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| | MailStore Client is a Windows application that can be installed on any number of user computers (depending on the license purchased). Of all the options for accessing the archive, MailStore Client provides the largest range of functions: Not only can users browse and view their emails but, depending on the privileges assigned to them, set up and execute archiving and exporting tasks. | | MailStore Client is a Windows application that can be installed on any number of user computers (depending on the license purchased). Of all the options for accessing the archive, MailStore Client provides the largest range of functions: Not only can users browse and view their emails but, depending on the privileges assigned to them, set up and execute archiving and exporting tasks. |
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| − | == Access Using Microsoft Outlook Integration ==
| + | [[Accessing the Archive with the MailStore Client software|MailStore Client Manual]] |
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| − | With a MailStore add-in, users can access the archive directly from Microsoft Outlook. The add-in can be included in the installation of MailStore Client.
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| − | == Access Using Web Access ==
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| − | MailStore Web Access provides access to the archive using an internet browser. This has the advantage that no additional software needs to be installed on the user machines. In addition to browsing and viewing emails, web access also offers access through the folder structure and functions for restoring emails from the archive.
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| − | == Access Using iPhone and iPod touch ==
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| − | Users can access the archive using their iPhone or iPod touch using a version of MailStore Web Access specialized for these devices.
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| − | = MailStore Client =
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| − | = Searching by Folder Structure =
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| − | MailStore stores all archived emails in a MailStore-specific folder structure, in which emails are displayed using the same structure as their corresponding source application. This means that folders created in the source application (e.g. Microsoft Outlook) are not changed during the archiving process and can be found easily in MailStore as well.
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| − | [[File:accs_folders_01.png|left|250px]] | |
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| − | == User Archives ==
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| − | For every user, MailStore creates a folder called ''My Archive'' on the highest level of the folder structure. Each folder corresponds to the user archive of the respective user and contains all his or her emails.
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| − | If the user has access to the archives of other users, their folders are listed as Archive of ''<User Name>''.
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| − | == Opening a User Archive ==
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| − | To open a folder, click on the plus sign [+] next to the folder name (as is done in Windows Explorer). Proceed the same with any subfolders.
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| − | == Viewing the Emails in a Folder ==
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| − | To view the emails in a folder, simply click on the folder name. The emails will be listed below the folder structure.
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| − | Click on the text Sorted by: <value> to change the order in which emails are displayed. Emails can be sorted according to:
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| − | *Date
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| − | *From/To (sender/recipient of the email)
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| − | *Subject
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| − | Click on the Field to the right of ''Sorted by'' (called ''New to old'' in the graphic) to reverse the order in which emails are arranged. By default, the latest email is displayed first.
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| − | <br style="clear:both;">
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| − | == Number of Emails Contained in a Folder ==
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| − | The number of emails in the current folder is shown below the list of messages.
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| − | == Refreshing the View ==
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| − | To refresh the list of folders, click on a folder and press F5 on your keyboard.
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| − | Click on the folder again to refresh the list of emails.
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| − | == Creating, Renaming and Deleting Folders ==
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| − | Information about how to create, rename and delete folders is available in chapter The MailStore Folder Structure.
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| − | = Quick Search =
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| − | With MailStore's integrated quick search feature, users can browse through all emails in all user archive where they have access to. Quick search is especially suitable for simple queries. Alternatively, an Extended Search can be used.
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| − | [[File:accs_quicksearch_01.png|left|250px]]
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| − | == Using Quick Search ==
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| − | Quick search is located in the upper left area of the application window. Simply enter one or more keywords into the search field and click on Search or press Enter. Search results are displayed in the lower left area or the window. If a keyword appears in the header or the subject line, it is highlighted.
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| − | == Searching for Word Fragments ==
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| − | To view all emails containing a particular word fragment, use the wildcard character ( * ). For example:
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| − | auto*
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| − | would locate "auto", "automatic", "automobile" and others.
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| − | == Searching for Phrases ==
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| − | To search for words appearing consecutively and in a certain order, use quotation marks ( "" ). For example:
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| − | "Microsoft Windows"
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| − | would only locate Microsoft Windows, not Microsoft Works or Windows 95.
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| − | <br style="clear:both;">
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| − | == Narrowing by Fields ==
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| − | A search for keywords or phrases can be limited to particular fields. For example:
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| − | subject:News only in Subject
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| − | == Excluding Words ==
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| − | To narrow a search, it may be desired to specify words that must NOT be present in the emails. To exclude keywords from the search results, simply place a minus ( - ) sign in front of them. For example:
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| − | ZDNet -download-hint
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| − | would locate all emails from ZDNet, but not download-hint.
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| − | == Combining Search Options ==
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| − | The search options described above can also be combined. For example:
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| − | ZDNET -"Daily Update"
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| − | would locate all emails from ZDNet which do not contain the consecutive words Daily Update.
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| − | = Extended Search =
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| − | With MailStore's integrated extended search, complex search processes can be carried out. Not only can the email content be searched but also parameters such as date and email size.
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| − | == Using the Extended Search ==
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| − | In the MailStore application window, click on Search Email. Specify the search criteria for the emails that are to be included in the results. The criteria are AND-connected, meaning that the search results include only those emails that satisfy all criteria specified. Click on Search to start the search.
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| − | [[File:accs_extsearch_01.png|center|500px]]
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| − | == Search Criteria under "Extended Search - Search For" ==
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| − | Enter a keyword or phrase into the text field, and specify where MailStore is to direct the search.The following options are available:
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| − | *'''Subject''' - The subject line of the email is searched.
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| − | *'''Sender/Recipient''' - The fields "From", "To", "Cc", and "Bcc" are searched.
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| − | *'''Message body''' - The text-only or HTML sections of the email are searched (depending on availability).
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| − | *'''Attachments''' - The file names of the email attachments are searched.
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| − | *'''Attachment contents''' - The contents of the email attachments are searched. If and to what extent attachments can be searched depends on the indexing options specified (under ''Administrative Tools'').
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| − | In the textfield ''Search for'', all options described in section Quick Search, such as phrases and wildcards, are available here as well.
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| − | == Search Criteria under "General" ==
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| − | Under ''General'', the following options are available:
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| − | *'''Folder''' - The folder to be searched by MailStore can be selected here. By default, this is the main folder of the current user. By clicking the button to the right of the text field, folders can also be selected using the folder structure. As administrator, the folders of all users can be searched.
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| − | *'''Include subfolder''' - If selected, MailStore not only searches the selected folder (e.g. ''Inbox''), but all subfolders created therein (e.g. ''Inbox / Projects 2008 / Profit Optimization'') as well.
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| − | *'''From''' - Any keywords or email addresses entered here are searched for only within the email's sender field.
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| − | *'''To/Cc/Bcc''' - Any keywords or email addresses entered here are searched for only within the email's recipient fields.
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| − | *'''Date''' - The timeframe the search is to cover can be selected here. Either a predefined range, such as ''Yesterday'' or ''This year'', can be selected or, by choosing ''Custom'', a specific period can be specified manually. In this case, the start and end dates will be included.
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| − | In the fields ''From'' and ''To/Cc/Bcc'', all options, such as phrases and wildcards, described in section Quick Search are available.
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| − | == Search Criteria under "Extended" ==
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| − | Under Extended, the following options are available:
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| − | *'''Messages with/without attachments''' - By default, all messages are searched, regardless of whether or not they have any file attachments. Clear one of the check boxes to remove certain emails, such as those without attachments, from the results. '''Important:''' These searches can be imprecise at times because items like background pictures could be regarded as attachments.
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| − | *'''Size''' - By default, all messages are searched regardless of their size. Use the appropriate fields provided to limit the search according to the size of the emails, e.g. at least ''5 MB'' or between ''400 and 600 KB''.
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| − | *'''Priority''' - Emails are searched according to the priority level of the email as assigned by the sender. When choosing ''Low'', all emails with a priority level lower than ''Normal'' are returned, when choosing High, all emails with a priority level higher than ''Normal are returned''. Emails not containing any information regarding priority are assumed to have a priority level of ''Normal''.
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| − | == Starting the Search ==
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| − | Click on ''Search'' to start the search. Results are displayed in a list in the left section of the main window.
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| − | == Refining the Search Results ==
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| − | Click on ''Extended Search'' again to further narrow the results after a search has been executed. Specify any additional search criteria and click on ''Search'' once more.
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| − | == Starting a New Search ==
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| − | Click on ''New Query'' to start a new search. All search criteria will be reset to their default values (i.e. an unrestricted search of the folders of the current user).
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| − | == Saving Search Criteria for Reuse == | + | <br style="clear: both;"/> |
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| − | Search criteria that are used repeatedly (such as "all receipts from last month") can be saved and reused at a later time: In the upper area of the application window, click on ''Save Criteria'' and provide a meaningful name for the search. To access, edit or restart the search, click on ''Load Criteria''.
| + | == Accessing the Archive with MailStore Web Access == |
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| − | To rename or delete saved search criteria, click on ''Manage Criteria''.
| + | [[File:Responsive_webaccess.png|right|250px]] |
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| − | = Email Preview =
| + | The responsive MailStore Web Access provides access to the archive using an internet browser. This has the advantage that no additional software needs to be installed on the user machines. In addition to browsing and viewing emails, web access also offers access through the folder structure and functions for restoring emails from the archive. |
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| − | MailStore offers an integrated email preview displaying emails the same way as standard email applications. To activate the preview, simply click on an email or use the arrow keys to highlight the desired email in the list. | + | [[Accessing the Archive with MailStore Web Access|MailStore Web Access Manual]] |
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| − | [[File:accs_preview_01.png|center|350px]]
| + | <br style="clear: both;"/> |
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| − | The menu bar above the email preview shows all functions available for the email currently displayed.
| + | == Accessing the Archive with the Microsoft Outlook Integration for Classic Outlook == |
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| − | == Open in... ==
| + | [[File:Access outlook.png|right|250px]] |
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| − | In order to forward or reply to an email, users can temporarily restore the current email in the MailStore preview to an email application. The following options are available:
| + | With a MailStore add-in, users can access the archive directly from Microsoft Outlook. |
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| − | *Open in Outlook
| + | [[Accessing the Archive with the Microsoft Outlook integration|MailStore Outlook Add-in Manual]] |
| − | *Open in Windows Mail / Outlook Express
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| − | *Open in Windows Live Mail
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| − | *Open in Thunderbird
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| − | Please note: Emails are simply opened, not stored, in the application. To restore emails to an email application, please use MailStore's Export Feature.
| + | <br style="clear: both;"/> |
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| − | == Print == | + | == Accessing the Archive with the Microsoft Outlook Integration for the New Outlook == |
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| − | Using the print function, the email currently displayed will be printed including header information such as Date and Subject.
| + | [[File:Access_outlook_app.png|right|250px]] |
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| − | == Save ==
| + | With the MailStore app, users can access the archive directly from new Microsoft Outlook. |
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| − | Click on Save as to save the current email in any Windows folder. Emails can be saved in the following file formats:
| + | [[Accessing the Archive with the Microsoft Outlook App integration|MailStore Outlook App Manual]] |
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| − | *'''RFC822 EML''' - These files can be opened independently from MailStore by double-clicking and can be moved to applications such as Outlook Express by drag & drop.
| + | <br style="clear: both;"/> |
| − | *'''Outlook MSG''' - These files can be opened with or imported to all versions of Microsoft Outlook (not Outlook Express) directly.
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| − | == Export == | + | == Access Using Other Email Clients == |
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| − | Using the Export feature, the current email can be exported to other applications, such as Microsoft Outlook, forwarded using SMTP, or burned to a CD. Additional information about this topic is available in section Exporting Emails.
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| − | == Internet Headers... ==
| + | [[File:Access_imap.jpg|right|250px]] |
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| − | Click on Internet Headers to view the header of the current email, including all MIME parts. Hold down the SHIFT key while clicking on Internet Headers to view the entire source code of the message.
| + | MailStore Server provides an integrated IMAP server, that offers you read-only access to the archive for any IMAP capable email client. Especially for alternative email clients (Mozilla Thunderbird) or operating systems (e.g. MacOS or Linux), as well as for mobile platforms such as Android, IPhone or Symbian, this is a very convenient way of accessing the archive. |
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| − | == Delete (only with the appropriate privilege) ==
| + | [[Accessing the Archive via Integrated IMAP Server|MailStore Integrated IMAP Server Manual]] |
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| − | Click on Delete to delete the current email from the archive. Please keep in mind that, in order to use this function, the appropriate privilege has to be in place.
| + | <br style="clear: both;"/> |
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| − | = Reopening Emails in an Email Application =
| + | [[de:Zugriff_auf_das_Archiv]] |
| − | = Exporting Emails =
| + | [[en:Accessing the Archive]] |
| − | = Automating the Export Process =
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| − | = Microsoft Outlook Add-in =
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| − | = MailStore Web Access =
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| − | = MailStore iPhone Client =
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