Difference between revisions of "System Requirements"

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Latest revision as of 15:00, 5 September 2024

Hardware

The calculator below helps to specify the hardware needs subject to the number of users, stored email, and the archiving strategy.

Calculations are based on the following base values:

Yearly Email Volume per User: 10000
Email Size: 75Kb
Compression Ratio: 60%

Total Number of Users
Total Number of Instances
Years of Email Data
Archiving Strategy	Journal or Multidrop Archiving Mailbox Archiving

Processor (Cores/Threads)		/
Main Memory
Disk Space	Operating System
	Databases
	Search Indexes
	Content
	Total
Network Bandwidth			1000 Mbit/s

Please note: For a planned MailStore Server installation with more than 2000 users, please contact our Technical Support to determine the optimal hardware setup.

Software

Operating System

MailStore Server, MailStore Client and MailStore Outlook Add-in require the following operating systems for installation and execution. Both 32-bit and 64-bit versions are supported.

Microsoft Windows 11
Microsoft Windows 10
Microsoft Windows Server 2022 (Essentials, Standard, Datacenter, Datacenter Azure Edition)
Microsoft Windows Server 2019 (Essentials, Standard, Datacenter)
Microsoft Windows Server 2016 (Essentials, Standard, Datacenter)

Please note: For a MailStore Server installation with more than 25 users, a Microsoft Windows Server operating system is required for the MailStore Server Service because of restrictions of concurrent connections of Microsoft Windows client operating systems.

Other Software

The following other software is required:

Microsoft .NET Framework Version 4.8
Optional: IFilter drivers on the MailStore Server computer for filetypes to be indexed

Outlook Versions

MailStore Outlook Add-in is compatible with the following versions of Microsoft Outlook for Windows. Both, 32-bit and 64-bit versions are supported.

Microsoft Outlook 2021 (Click-to-Run only, Windows Store version is not supported)
Microsoft Outlook 2019 (Click-to-Run only, Windows Store version is not supported)
Microsoft Outlook 2016 as component for Office 365 (Click-to-Run)
Microsoft Outlook 2016

Important Notice: Outlook 2003, 2007, 2010 and 2013 are no longer maintained by Microsoft. Therefore, we are only able to ensure limited compatibility and thus provide limited technical support for Outlook 2003, 2007, 2010 and 2013. Information in this document regarding MailStore's capabilities towards Outlook 2003, 2007, 2010 and 2013 is no longer maintained and may no longer be up-to-date. Furthermore, we reserve the right to partially as well as completely remove support for Outlook 2003, 2007, 2010 and 2013 in a future MailStore update.

Web Browsers

The following web browsers are officially supported by MailStore Web Access. Other browsers based on the same rendering engine as the once below (e.g. Opera) may work as well.

Operating System / Browser	Edge	Firefox (Latest)	Chrome (Latest)	Safari (Latest)
Windows 10	Supported	Supported	Supported
Windows 8.1		Supported	Supported
Windows 7 (SP1)		Supported	Supported
macOS		Supported	Supported	Supported
Linux		Supported	Supported

Frequently Asked Questions

Email Volume

Q: How do large email volumes affect the performance and what is recommended maximum?

A: The more emails are archived on a daily basis the more resources are required and more time is needed to execute certain tasks such as searching the archive. Environment with much higher volumes than 10000 emails per user per year, may experience degraded performance over time.

Dedicated machine

Q: Can I install MailStore Server on the same computer where Microsoft Exchange or any other email server is installed or do I have to install it on a dedicated machine?

A: Primarily this depends on the size of your setup, the archiving strategy and the kind of usage. Whenever possible, the MailStore Server service should be installed on a dedicated machine.

Database server

Q: Most email archiving products on the market seem to require Microsoft SQL Server or a similar product installed. Does MailStore Server also require an external database server?

A: MailStore Server comes with an integrated storage and does not depend on any other external database server.

Web server

Q: Do I need an additional web server like Microsoft IIS or Apache to offer MailStore Web Access to my clients?

A: No. MailStore Server runs its own HTTP server on the corresponding TCP ports. Therefore you do not need an additional web server to use MailStore Web Access.

Anti-Virus Software

F: What needs to be considered while using anti-virus software with MailStore?

A: When using file based virus scanners, it is recommended to exclude all archive directories (master database and archive stores) from scanning. For more information, please refer to the notes on anti-virus software.

Virtualization

Q: Is it possible to run MailStore Server on virtual machines like VMware guests or similar?

A: MailStore does not provide any tested and approved virtual machine image for virtualized platforms. Yet, it is generally possible to install and operate MailStore Server in a virtual environment.
When running a virtual machine, keep in mind, that the system requirements (hardware and software requirements) must be met at all times in order to ensure a stable and efficient operation. For example, in a hosted virtual server environment, servers with exclusively dedicated resources should be used instead of servers that share their resources with other machines.
It is mandatory to reserve appropriate compute and storage resources. In addition, such VM shall be deployed with on-premises hardware, not in public cloud environments.
If a virtual machine is stopped, MailStore must either be frozen via VSS or the entire virtual machine including data storage must be stopped consistently. For more information, see the Backup and Restore article.
Please note that MailStore cannot provide technical support for the configuration and operation of your virtualization system. Any application failure reported to MailStore must be reproduced on physical hardware in case of doubt.

Terminal Server environments

Q: Is it possible to run MailStore in a terminal server environment?

A: Yes, running MailStore Client and MailStore Outlook Add-in is absolutely possible. Running MailStore Server service on a terminal server is not recommended.

Network Attached Storage

Q: Do I have to store the archive on the local hard disk, or can I also store it (or parts of it) on network attached storage, e.g. a network share?

A: In general, using local storage is preferable to using network storage. To use MailStore Server with storage on a NAS, different options are available which are described in the article Using Network Attached Storage (NAS).

@@ Line 1: / Line 1: @@
-== Dedicated machine ==
+== Hardware ==
+The calculator below helps to specify the hardware needs subject to the number of users, stored email, and the [[Choosing_the_Right_Archiving_Strategy|archiving strategy]].
-'''Q:''' Can I install MailStore Server on the same computer where Microsoft Exchange or any other email server is installed or do I have to install it on a dedicated machine?
+Calculations are based on the following base values:
+* Yearly Email Volume per User: 10000
+* Email Size: 75Kb
+* Compression Ratio: 60%
+<system_requirements product="server"/>
+<p class="msnote">'''Please note: '''For a planned MailStore Server installation with more than 2000 users, please contact our [https://www.mailstore.com/en/support/ Technical Support] to determine the optimal hardware setup.</p>
+== Software ==
+=== Operating System ===
+MailStore Server, [[Accessing_the_Archive_with_the_MailStore_Client_software|MailStore Client]] and [[Accessing_the_Archive_with_the_Microsoft_Outlook_integration|MailStore Outlook Add-in]] require the following operating systems for installation and execution. Both 32-bit and 64-bit versions are supported.
+* Microsoft Windows 11
+* Microsoft Windows 10
+* Microsoft Windows Server 2022 (Essentials, Standard, Datacenter, Datacenter Azure Edition)
+* Microsoft Windows Server 2019 (Essentials, Standard, Datacenter)
+* Microsoft Windows Server 2016 (Essentials, Standard, Datacenter)
+<p class="msnote">'''Please note: '''For a MailStore Server installation with more than 25 users, a Microsoft Windows Server operating system is required for the [[MailStore_Server_Service_Configuration|MailStore Server Service]] because of restrictions of concurrent connections of Microsoft Windows client operating systems.</p>
+=== Other Software ===
+The following other software is required:
+* Microsoft .NET Framework Version 4.8
+* ''Optional:'' [[Search_Indexes#Install_Missing_IFilters|IFilter drivers]] on the MailStore Server computer for filetypes to be indexed
+=== Outlook Versions ===
+MailStore Outlook Add-in is compatible with the following versions of Microsoft Outlook for Windows. Both, 32-bit and 64-bit versions are supported.
-'''A:''' Primarily this depends on the size of your setup. With less than 150 clients there is no problem installing MailStore Server onto a running Exchange- or Fileserver. For larger setups we recommend using a dedicated server in order to run MailStore Server.
+* Microsoft Outlook 2021 (Click-to-Run only, Windows Store version is '''not''' supported)
+* Microsoft Outlook 2019 (Click-to-Run only, Windows Store version is '''not''' supported)
+* Microsoft Outlook 2016 as component for Office 365 (Click-to-Run)
+* Microsoft Outlook 2016
-== Database server ==
+{{Multiline_Notices|Heading=Important Notice|{{3rd_Party_Product_EOL_Notice|Outlook 2003, 2007, 2010 and 2013|Microsoft|are}}}}
-'''Q:''' Most email archiving products on the market seem to require Microsoft SQL Server or a similar product installed. Does MailStore Server also require an external database server?
+=== Web Browsers ===
+The following web browsers are officially supported by MailStore Web Access. Other browsers based on the same rendering engine as the once below (e.g. Opera) ''may'' work as well.
-'''A:''' MailStore Server comes with an embedded database and does not depend on any other external database server.
+{| class="wikitable" |
+! Operating System / Browser
+! Edge
+! Firefox (Latest)
+! Chrome (Latest)
+! Safari (Latest)
+|-
+! Windows 10
+| style="text-align: center; | Supported
+| style="text-align: center; | Supported
+| style="text-align: center; | Supported
+|
+|-
+! Windows 8.1
+|
+| style="text-align: center; | Supported
+| style="text-align: center; | Supported
+|
+|-
+! Windows 7 (SP1)
+|
+| style="text-align: center; | Supported
+| style="text-align: center; | Supported
+|
+|-
+! macOS
+|
+| style="text-align: center; | Supported
+| style="text-align: center; | Supported
+| style="text-align: center; | Supported
+|-
+! Linux
+|
+| style="text-align: center; | Supported
+| style="text-align: center; | Supported
+|
+|}
-== Web server ==
+== Frequently Asked Questions ==
+=== Email Volume ===
+'''Q:''' How do large email volumes affect the performance and what is recommended maximum?
-'''Q:''' Do I need an additional web server like Microsoft IIS or Apache to offer MailStore Web Access to my clients?
+'''A:''' The more emails are archived on a daily basis the more resources are required and more time is needed to execute certain tasks such as searching the archive. Environment with much higher volumes than 10000 emails per user per year, may experience degraded performance over time.
-'''A:''' No. MailStore Server runs it's own HTTP server on the corresponding TCP ports. Therefore you do not need an additional web server to use MailStore Web Access.
+=== Dedicated machine ===
+'''Q:''' Can I install MailStore Server on the same computer where Microsoft Exchange or any other email server is installed or do I have to install it on a dedicated machine?
-== Virtualization ==
+'''A:''' Primarily this depends on the size of your setup, the archiving strategy and the kind of usage. Whenever possible, the MailStore Server service should be installed on a dedicated machine.
-'''Q:''' Is it possible to run MailStore Server on virtual machines like VMWare guests or similar?
+=== Database server ===
+'''Q:''' Most email archiving products on the market seem to require Microsoft SQL Server or a similar product installed. Does MailStore Server also require an external database server?
-'''A:''' Yes it is possible, as long as the underlying operating system supports it, there is no problem running MailStore Server inside a virtualized environment.
+'''A:''' MailStore Server comes with an [[Storage_Locations|integrated storage]] and does not depend on any other external database server.
-== Terminal Server environments ==
+=== Web server ===
+'''Q:''' Do I need an additional web server like Microsoft IIS or Apache to offer MailStore Web Access to my clients?
-'''Q:''' Is it possible to run MailStore in a terminal server environment?
+'''A:''' No. MailStore Server runs its own HTTP server on the corresponding TCP ports. Therefore you do not need an additional web server to use MailStore Web Access.
-'''A:''' Yes, this is absolutely possible.
+=== Anti-Virus Software ===
+'''F:''' What needs to be considered while using anti-virus software with MailStore?
-== Network Attached Storage ==
+'''A:''' When using file based virus scanners, it is recommended to exclude all archive directories (master database and archive stores) from scanning. For more information, please refer to the [[Notes_on_Antivirus_Software|notes on anti-virus software]].
-'''Q:''' Do I have to store the archive on the local hard disk, or can I also store it (or parts of it) on network attached storage, e.g. a network share?
+=== Virtualization ===
+'''Q:''' Is it possible to run MailStore Server on virtual machines like VMware guests or similar?
-'''A:''' Since version 4.0, MailStore supports the storage on NAS (Network Attached Storage) systems. To ensure successful operation, the NAS should meet the following prerequisites:
+'''A:''' MailStore does not provide any tested and approved virtual machine image for virtualized platforms. Yet, it is generally possible to install and operate MailStore Server in a virtual environment.<br/>
+When running a virtual machine, keep in mind, that the system requirements (hardware and software requirements) must be met at all times in order to ensure a stable and efficient operation. For example, in a hosted virtual server environment, servers with exclusively dedicated resources should be used instead of servers that share their resources with other machines.<br/>
+It is mandatory to reserve appropriate compute and storage resources. In addition, such VM shall be deployed with on-premises hardware, not in public cloud environments.<br/>
+If a virtual machine is stopped, MailStore must either be frozen via VSS or the entire virtual machine including data storage must be stopped consistently. For more information, see the [[Backup_and_Restore|Backup and Restore article]].<br/>
+Please note that MailStore cannot provide technical support for the configuration and operation of your virtualization system. Any application failure reported to MailStore must be reproduced on physical hardware in case of doubt.
-* The NAS offers SMB/CIFS support in order to be able to provide Windows shares in the network or is attached to the server via FibreChannel or iSCSI
+=== Terminal Server environments ===
-* The read/write capacity should not fall below 5MB/sec.
+'''Q:''' Is it possible to run MailStore in a terminal server environment?
-* When moving an existing MailStore database, the available disk space should be twice the size of the current archive.
-To use MailStore with storage on an NAS, two options are available. Both are described in the following.
+'''A:''' Yes, running MailStore Client and MailStore Outlook Add-in is absolutely possible. Running MailStore Server service on a terminal server is not recommended.
-Please note: If the NAS is attached to the server via FibreChannel or iSCSI, no further configuration steps are needed, as long as the NAS device can be accessed as a local hard disk with a drive letter assigned to it.
+=== Network Attached Storage ===
+'''Q:''' Do I have to store the archive on the local hard disk, or can I also store it (or parts of it) on network attached storage, e.g. a network share?
-There is an article in MailStore Server's online documentation that describes all the details.
+'''A:''' In general, using local storage is preferable to using network storage. To use MailStore Server with storage on a NAS, different options are available which are described in the article [[Using Network Attached Storage (NAS)]].
 [[de:Systemanforderungen]]
+[[en:System Requirements]]