Archiving IMAP and POP3 Multidrop Mailboxes

In this chapter, learn how to archive multidrop mailboxes. Multidrop mailboxes, also called catchall mailboxes, contain emails for more than one person. Generally, all emails for a certain domain are collected therein to be retrieved by an internal email server; the server then distributes the emails among the appropriate user mailboxes. Multidrop mailboxes are also used when sending a copy of all emails to a single mailbox on the email server; MailStore extracts the sender and recipient information from the email headers to assign them to the appropriate users.

Please note: MailStore offers special support for Microsoft Exchange Server (also applies to Hosted Exchange mailboxes) – Please read more in the corresponding chapters of this manual.

Supported Email Server

MailStore provides a generic interface for archiving any email server, internal or external, using the IMAP and POP3 protocols. Examples:

• Server external email service provider
• Kerio MailServer
• Courier Mail Server
• Cyrus IMAP Server
• Eudora Internet Mail Server
• IBM Lotus Domino Server
• IMail Server
• Novell GroupWise
• Scalix
• Sun Java System Messaging Server
• Tobit David
• Zimbra Collaboration Suite
• Zaraffa

Setting up the Archiving Process

Setting up archiving processes for multidrop mailboxes is done using archiving profiles. General information about archiving profiles is available in chapter Working with Archiving Profiles.

Please proceed as follows:

• Log on as MailStore administrator using MailStore Client.
• In MailStore, click on Archive Email.
• To create a new archiving profile, select IMAP Mailbox or POP3 Mailbox from the list in the upper area of the application window.
• A wizard opens guiding you through the setup process.
• Select Multidrop Mailbox and click OK.
• Fill out the fields E-mail Address, Host, Protocol, User Name and Password. Click on Test to verify the data entered. For the TLS and SSL protocols only: You have the option to ignore SSL security warnings. Generally, these warnings appear if an unofficial certificate is used on the server.
• Adjust any further settings such as how to handle emails with unknown addresses or asking MailStore to delete emails after they have been archived. The latter option is especially sensible when dealing with mailboxes that are exclusively used for archiving.
• Click on Next.
• The timeout value only has to be adjusted on a case-by-case basis (e.g. with very slow servers).
• Click on Next.
• At the last step, select a name for the new archiving profile. After clicking on Finish, the archiving profile will be listed under Saved Settings (Profiles) and can be run immediately, if desired.

Starting the Archiving Process

Starting the archiving process manually
On the start page of MailStore Client, click on Archive E-mail and select the appropriate archiving profile from the list under Saved Settings (Profiles). Click on Run. After the archiving process has been executed, a protocol appears. It contains information about the amount of e-mails that have been archived as well as any errors that may have occurred.

The archiving profile can be executed any number of times. MailStore only archives those e-mails that are not yet stored in the archive.

Automating the archiving process
In addition to being executed manually, archiving tasks can also be executed automatically according to a schedule. Simply right-click on an existing profile and select Schedule Task. Additional information about this topic is available in chapter Automating the Archiving Process.