Using Your Own SSL Certificate

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To ensure authenticity and security, MailStore Server uses TLS certificates in all services it provides. During the installation MailStore Server allows to either

  • create a self-signed certificate,
  • use an existing certificate,
  • or obtain a certificate from Let's Encrypt.

The default choice of creating a self-signed certificates is often used when installing MailStore Server for the first time, since it does not have any external dependencies. While this is perfectly fine in a non-production setup, it is not recommended for production use, as self-signed certificates are not trusted by other client computer, due to no being signed by a trusted certificate authority, and user might get used to ignoring certificate warnings.


Because of this, the following or a similar warning message is displayed when opening MailStore Web Access when a self-signed certificate is used.


To eliminate warnings, increase security as well as enhance usability, MailStore needs to be reconfigured to use a certificate that is singed by a trusted certificate authority.

The following describes how to manually request and install certificates from a trusted CA. An alternative to this might be obtaining certificates in a more automated fashion from Let's Encrypt. Please refer to Using Let's Encrypt Certificates for more details.

If the Personal certificate store of the Computer account does already contain the desired certificate, follow the instructions in the Using the Certificate with MailStore section.


Creating a New Certificate

Unless a certificate for the host name that is to be used for accessing MailStore Server already exists, follow the below instructions to create a new certificate and import it into Windows' certificate store.

Creating a Certificate Signing Request (CSR)

The following describes how to generate a certificate signing request by using the certreq tool.

  • Log on to the MailStore Server computer.
  • Prepare a text file request.inf with the following content, adjust the Subject and FriendlyName values according to your needs. Adjust the Subject Alternative Names (SAN) in the [Extensions] section as well. Please note that the Common Name (CN) in the Subject is irrelevant for the verification by clients and that all host names must be included as SANs. Additional host names may be added with appending additional _continue_ lines.
;----------------- request.inf -----------------
Signature="$Windows NT$"

; replace Subject attributes in the line below with real values
Subject = ", OU=Department, O=Organisation, L=Locality, S=State, C=CountryCode"
KeySpec = 1
KeyLength = 2048
Exportable = TRUE
FriendlyName =
MachineKeySet = TRUE
SMIME = False
PrivateKeyArchive = FALSE
UserProtected = FALSE
UseExistingKeySet = FALSE
ProviderName = "Microsoft RSA SChannel Cryptographic Provider"
ProviderType = 12
RequestType = PKCS10
KeyUsage = 0xa0
OID = ; this is for Server Authentication

[Extensions] = "{text}"
_continue_ = "DNS=*"
_continue_ = ""
  • Save the file.
  • Open an elevated command prompt and navigate to the directory where the request.inf is stored.
  • Create the CSR by executing the following command:
certreq -new request.inf request.csr

Validating the Certificate Signing Request

To verify that the CSR is correct, execute the following command to display it in a human readable format:

certutil -dump request.csr

Submitting the Certificate Signing Request

Submit the CSR to your preferred CA. Typically you upload the CSR file to a website of the CA. The CA might ask for the server platform during the submission process. Selecting IIS 7 or None of the listed should be sufficient. After successful approval of the CSR, you will get the signed certificate in return.

Please note: Nowadays the certificate mostly is signed by intermediate CAs. It is required that the certificate of the intermediate CA is imported into the certificate store. Detailed information about the installation process of intermediate CA certificates is typically included in the electronic delivery of your certificate.

Importing the Certificate

  • Open an elevated command prompt and navigate to the directory where the certificate file is stored.
  • Execute the following command to import the certificate into the computer's personal certificate store:
certreq -accept certificate.cer

Verifying the Import

  • Log on to the MailStore Server computer as administrator.
  • Open the Microsoft Management Console (MMC)
  • Add the Certificate Snap-In by following these steps:
    • Click on File > Add/Remove Snap-In > Certificate > Add >
    • Select Computer Account and click on Next >
    • Select Local Computer and click on Finish
    • Close any open dialog windows
  • Click on Certificates (Local Computer) > Personal > Certificates
  • Double-click on the previously imported certificate
  • Make sure that the private key for the certificate is available:
Private key.png

Repairing the Certificate Store

Sometimes the matching private key cannot be found although the certificate was imported successfully into the correct certificate store. Try to repair the certificate store as follows:

  • Open an elevated PowerShell and execute the following command:
Get-ChildItem Cert:\LocalMachine\My | select Subject, Serialnumber, Thumbprint, HasPrivateKey
  • Check the subjects, serialnumbers and fingerprints of the installed certificates, to identify the certificate to be used by MailStore.
  • Repair the corresponding certificate store by executing the following command, where SerialNumber is the serial number of the certificate that should be used.
certutil -repairstore my SerialNumber

Using the Certificate with MailStore

  • Open the MailStore Server Service Configuration.
  • Select Network Settings.
  • In the section you want to change to certificate for, click on the button next to the Server Certificate field and select Select from Certificate Store...
  • Choose the new certificate from the certificate store.
  • Confirm your selection and restart the MailStore Server service.

Importing an Existing Certificate

Typically certificates are exchanged between computers by means of Personal Information Exchange (PFX/P12) containers. These can, for example, be created using the export functions of the MMC Snap-In Certificates.

Optional: Creating a PFX Container with OpenSSL/LibreSSL

When the original CSR was not created with Windows' own tools or not even created on a Windows computer, it is unlikely that the private key or the vertificate is available in Windows' certificate store of the MailStore Server computer, but on stored on the file system instead.

In this case, a Personal Information Exchange (PFX) container needs to be created first. This container holds the certificate, private key, and all certificates of the certificate chain. After that, the PFX container can by imported into Windows' certificate store.

The following steps need to be executed to convert the certificate files into a PFX container with OpenSSL or LibreSSL:

  • Copy the certificate, private key and the certificates of the certificate chain into the OpenSSL or LibreSSL directory.
  • Open an elevated command prompt and navigate to this directory.
  • Create the PFX container by executing the following command, adjust the file names of necessary:
 openssl pkcs12 -export -out certificate.pfx -inkey private_key.key -in certificate.crt -certfile chain_bundle_file.crt

Importing a PFX container

  • Open the MailStore Server Service Configuration.
  • Select Network Settings.
  • In the section you want to change to certificate for, click on the button next to the Server Certificate field and select Import from file...
  • Choose the PFX file.
  • If the PFX file has been password protected, you are being ask to provide the password now.
  • Confirm your selection and restart the MailStore Server service.