Accessing Instances - Revision history

Dweuthen at 08:55, 10 November 2017

2017-11-10T08:55:36Z

Dweuthen at 19:39, 16 March 2017

2017-03-16T19:39:27Z

Dweuthen: /* Enable or Disable Service Provider Archive Access */

2017-03-16T19:37:29Z

Enable or Disable Service Provider Archive Access

Dweuthen: /* Using Service Provider Archive Access */

2017-03-16T15:26:58Z

Using Service Provider Archive Access

Dweuthen at 15:26, 16 March 2017

2017-03-16T15:26:51Z

Dweuthen: Created page with "The ''Archive Access'' tab provides access to the service provider archive access as well as download links for MailStore Client and MailStore Outlook Add-in. '''Please note:..."

2017-03-16T14:35:01Z

Created page with "The ''Archive Access'' tab provides access to the service provider archive access as well as download links for MailStore Client and MailStore Outlook Add-in. '''Please note:..."

New page

The ''Archive Access'' tab provides access to the service provider archive access as well as download links for MailStore Client and MailStore Outlook Add-in.

'''Please note:''' Details about the logon process for customers and their end users can be found in the article [[End User Access]].

== Enable or Disable Service Provider Archive Access ==
Service provider archive access is only necessary if the administration of the instance is not done by the end customers or if the customer requests support from the service provider. To enable or disable service provider access follow these instructions:

* [[Management Console#Logging On|Log on]] to the Management Console.
* Click ''General > Instances''.
* Open the instance details by clicking on a running instance in the list.
* Click on the ''Archive Access'' tab.
* Click either ''Enable'' or ''Disable''
* When enabling click ''OK'' to confirm that the service provider archive access really should be enabled.
*: '''Please notice:''' Enabling the service provider archive access is logged in the audit log of the instance.

== Using Service Provider Archive Access ==
Before the service provider archive access can be used, this access method must be enabled (see previous section) and the MailStore Client must be installed on the computer from where you want to connect.

* [[Management Console#Logging On|Log on]] to the Management Console.
* Click ''General > Instances''.
* Open the instance details by clicking on a running instance in the list.
* Click on the ''Archive Access'' tab.
* Click ''Open MailStore Client''
* Depending on your web browser's settings further security related questions may appear.
* Afterwards MailStore Client will automatically log on to the instance using the special ''$archiveadmin'' system account and a one-time password.

@@ Line 1: / Line 1: @@
-The ''Archive Access'' tab provides access to the service provider archive access as well as download links for MailStore Client and MailStore Outlook Add-in.
+The ''Archive Access'' tab provides access to the service provider archive access as well as download links for the client and Outlook Add-in.
 '''Please note:''' Details about the logon process for customers and their end users can be found in the article [[End User Access]].
@@ Line 15: / Line 15: @@
 <noinclude>==</noinclude><includeonly>===</includeonly> Using Service Provider Archive Access <includeonly>===</includeonly><noinclude>==</noinclude>
-Before the service provider archive access can be used, this access method must be enabled (see previous section) and the MailStore Client must be installed on the computer from where you want to connect.
+Before the service provider archive access can be used, this access method must be enabled (see previous section) and the client must be installed on the computer from where you want to connect.
 * [[Management Console - Logging On#Logging On|Log on]] to the Management Console, if not already logged on.
@@ Line 21: / Line 21: @@
 * Open the instance details by clicking on a running instance in the list.
 * Click on the ''Archive Access'' tab.
-* Click ''Open MailStore Client''
+* Click ''Open Client''
 * Depending on your web browser's settings further security related questions may appear.
-* Afterwards MailStore Client will automatically log on to the instance using the special ''$archiveadmin'' system account and a one-time password.
+* Afterwards the client will automatically log on to the instance using the special ''$archiveadmin'' system account and a one-time password.

@@ Line 4: / Line 4: @@
 == Enable or Disable Service Provider Archive Access ==
-Service provider archive access is only necessary if the administration of the instance is not done by the end customers or if the customer requests support from the service provider. To enable or disable service provider access follow these instructions:
+Service provider archive access is only necessary if the administration of the instance is not done by the customers or if the customer requests support from the service provider. To enable or disable service provider access follow these instructions:
 * [[Management Console - Logging On#Logging On|Log on]] to the Management Console, if not already logged on.