Accessing Instances

The Archive Access tab provides access to the service provider archive access as well as download links for the client and Outlook Add-in.

Please note: Details about the logon process for customers and their end users can be found in the article End User Access.

Enable or Disable Service Provider Archive Access

Service provider archive access is only necessary if the administration of the instance is not done by the customers or if the customer requests support from the service provider. To enable or disable service provider access follow these instructions:

• Log on to the Management Console, if not already logged on.
• Click General > Instances.
• Open the instance details by clicking on a running instance in the list.
• Click on the Archive Access tab.
• Click either Enable or Disable
• When enabling click OK to confirm that the service provider archive access really should be enabled.

  Please notice: Enabling the service provider archive access is logged in the audit log of the instance.

Using Service Provider Archive Access

Before the service provider archive access can be used, this access method must be enabled (see previous section) and the client must be installed on the computer from where you want to connect.

• Log on to the Management Console, if not already logged on.
• Click General > Instances.
• Open the instance details by clicking on a running instance in the list.
• Click on the Archive Access tab.
• Click Open Client
• Depending on your web browser's settings further security related questions may appear.
• Afterwards the client will automatically log on to the instance using the special $archiveadmin system account and a one-time password.