End User Access

The logon process for end customers to administrate their MailStore Server instance or to access their archives varies slightly from the logon process of an on-premises MailStore Server.

Find detailed information about logging in with MailStore Client and MailStore Outlook Add-in below. Additionally find information about how to log on to MailStore Web Access using a web browser or the integrated IMAP server using any IMAP capable email client.

MailStore Client

End customer administrators can access their own MailStore Server Instance with MailStore Client by using the credentials received from their service provider. End user can use the same client to archive or export email or to access their archived email. Follow the instructions below for logging on with MailStore Client:

• Open MailStore Client.
• Select the preferred language from the Language drop down list and enter the URL to connect to in the Server Name field. The URL must be in the format https://<ip_or_hostname_of_cas>/<instance_id_or_alias>.

  

  Hint: The language and server name can be saved to skip this step in the future by activating the Always connect to this server option. To change the settings again, start MailStore Client while keeping the SHIFT-key pressed.

• Click OK to connect.
• MailStore Client will update itself to become compatible with the provider's version of MailStore Service Provider Edition if necessary.
• Enter your username and password.

  

• Click OK to log on.

MailStore Outlook Add-in

• Open Microsoft Outlook.
• If the MailStore Outlook Add-in is not pre-configured, you will be asked to log in to your MailStore Server instance as soon as you click any button in the MailStore Outlook Add-in.
• Enter the URL to connect to in the Server Name field. The URL must be in the format https://<ip_or_hostname_of_cas>/<instance_id_or_alias>.
• Enter your username and password.
• Click OK to log on.

MailStore Web Access

End users can access their archived email easily via any supported web browser, by following the instructions below.

• Open a web browser
• Navigate to MailStore Web Access. The URL is https://<ip_or_hostname_of_cas>/<instance_id_or_alias>.
• Enter your username and password.
• Click Log on.

IMAP Client

Archived emails can be accessed via an integrated IMAP server with any IMAP capable email client using the following settings:

• Incoming Mail Server - Host name or IP address of a Client Access Server
• Port - For unencrypted or TLS-encrypted connections standard IMAP port 143 is used. For SSL-encrypted connections standard IMAP port 993 is used.
• User Name - Name of the MailStore user prepended by his instance id or alias, e.g. jdcorp/jon.doe.
• Password - Password which is required for accessing the MailStore server.

Please note: In addition to configuring the incoming mail server, email clients often require configuring the outgoing mail server as well. In this case, using the same data as for an existing email account will facilitate further processing emails from the email archive.