Compliance General

A checked version of this page, approved on 12 November 2018, was based on this revision.

Under Administrative Tools > Compliance > Compliance General MailStore Server offers several features enabling you to meet operational as well as legal compliance requirements.

MailStore logs changes to these settings in the audit log. Additional information about event logging is available in chapter Auditing.

Archive Access

With this setting, access to the archives of other users by MailStore administrators can be unblocked or blocked. By default, MailStore administrators cannot access or search through other users' archive contents.

To change this setting, you have to enter your password again. You can optionally provide a reason for the change which is written into the audit log.

If archive access is blocked, other users' archive folders are not visible in the main menu tree and MailStore administrators do not have access to any emails archived therein. In this case, administrative tasks such as renaming folders can only be performed through the main menu item Administrative Tools > Users and Archives > Archives.

If archive access is unblocked, the folder Other Archives and its subfolders are visible in the main menu tree and MailStore administrators can view, search through and export any emails archived therein. In this case, administrative tasks such as renaming folders can also be performed through the folder structure.

Retention Policies

By default, MailStore allows the immediate deletion of archived emails by users with the privilege Delete Emails. With retention policies you can specify the maximum and minimum retention period of either all messages or only those that match certain search criteria. At the end of the retention period messages can be deleted from the archive either automatically by a corresponding retention policy or manually by users with sufficient privileges.

Under Retention Policies, click on Change....
Configure retention policies according to your needs.
Click OK to confirm.

Legal Hold

Enabling the Legal Hold feature temporarily prohibits deleting emails from the archive. This may become necessary in case of legal disputes to prevent the deletion of emails which may serve as evidence.

Auditor Access

With the Auditor Access feature, a special user can be set up in MailStore who has read-access to all user archives. Please note that a free MailStore user license is necessary to create the auditor user.

Under Auditor Access, click on Create Auditor User....
In the Create Auditor User window, specify a password for the new auditor user. The password must meet the complexity rules. The user name is generated automatically.
Click on OK to create the new user.

Using MailStore Client, the auditor user can now log on to MailStore Server and browse the archive. However, an auditor user can neither archive or export any emails nor change his or her own password.