Accessing the Archive with MailStore Web Access
The responsive Web Access makes the archive accessible through any current internet browser on any device. This way, important functions such as browsing and viewing archived messages can be made available without having to install additional software.
Please note: This site describes the new responsive Web Access available since version 10.2. Please refer to MailStore Web Access (Legacy) for information about the previous Web Access.
Requirements for Using Web Access
Activation and configuration of Web Access is done in the MailStore Server Service Configuration. A list of supported internet browsers can be found in the System Requirements.
In order to use the Restore to Mailbox feature an administrator needs to configure the SMTP settings under Administrative Tools > Miscellaneous > SMTP Settings first.
Accessing Web Access
For security reasons, the responsive Web Access is only available through HTTPS. Unless configured differently, users can use the following URL:
https://<servername>:8462
Please replace <servername> with the actual name of the server.
To log in to the Web Access, fill out the Username and Password fields and click Sign in.
Search Archive
Searching for Word Fragments
To display all emails containing a word with a particular fragment, use the wildcard character (*). For example:
auto*
will return emails with auto, automatic, automobile etc.
*example.com
will return emails with all email addresses and domains of example.com.
firstname.lastname*
will return emails with all email addresses of firstname.lastname.
Searching for Words with unknown letters
To view all emails containing a word where you do not know how to spell it correctly, you can use the question mark (?). For example
Me?er
would find emails with Meier and Meyer, but not Maier.
The question mark (?) cannot be used at the beginning of a word or at the end of a word, use the wildcard character (*) instead.
Searching for Phrases
To search for words appearing consecutively and in a specific order, use quotation marks (""). For example:
"Microsoft Windows"
will return the text Microsoft Windows but not Microsoft Works or Windows 95.
Phrases cannot contain the wildcard characters (?) and (*).
Narrowing by Fields
A search for keywords or phrases can be limited to specific fields. For example:
subject:News only in Subject from:[email protected] only in From to:[email protected] only in To cc:[email protected] only in Cc bcc:[email protected] only in Bcc bcontent:billing only in Body of message acontent:billing only in Attachments of message
Searching for Alternatives
Use square brackets [] to search for alternative words. Example:
[Support Request Form]
finds emails that contain the word support or the word request or the word form or any combination of these.
[from:[email protected] subject:important "very important"]
finds emails that come from [email protected] or have the word important in the subject or contain the phrase very important anywhere in the email.
Excluding Words
To narrow a search, you may want to specify words which must not be present in the emails. To exclude words from the search results, prepend the word with the minus character (-). For example:
ZDNet -download-tip
returns all emails from ZDNet which do not contain download-tip.
ZDNet -download-tip -"free gift"
returns all emails from ZDNet which do not contain download-tip and do not contain the phrase free gift.
Exclusions cannot be used in alternatives, so
[Microsoft Windows -Powerpoint]
is not valid, but
[Microsoft Windows] -Powerpoint
is valid and will find emails that contain Microsoft or Windows but not the word Powerpoint.
Valid is also
-[Microsoft Windows Powerpoint]
which returns all emails that do not contain any of the words Microsoft, Windows or Powerpoint.
Combining Search Options
Any of the search options described above can be combined. For example:
ZDNET -"Daily Update"
returns all emails from ZDNet which do not contain the consecutive words Daily Update.
from:ZDNET bcontent:ACME
returns all emails from ZDNET which have ACME somewhere in their message body.
from:[email protected] acontent:bill
returns all emails from [email protected] which have bill in any attachment.
to:[email protected] -sales
returns all emails to [email protected] which do not have sales in any part of the email.
[from:[email protected] from:[email protected]] acontent:Invoice -subject:Reminder
finds all emails from [email protected] or [email protected] that have Invoice in an attachment but no Reminder in the subject.
[from:[email protected] from:[email protected]] [bill admonition] -[to:[email protected] cc:[email protected] bcc:[email protected]]
returns all emails from [email protected] or [email protected] that do have bill or admonition anywhere and are not sent to [email protected].
from:[email protected] to:[email protected] acontent:bill -subject:admonition
returns all message from [email protected] to [email protected] which have bill in any attachment but do not have admonition in the subject.
About Special Characters
Words inside indexed emails or attachments which are a combination of alphanumeric (letters, digits) and non-alphanumeric characters (white space, line break, delimiter or other control characters), may be returned in search results when searching for the alphanumerical part only.
For instance, when searching for firstname, firstname.lastname and lastname, e-mails containing the word firstname.lastname will be returned.
Separators and control characters that cause this behavior:
- Period (.)
- Comma (,)
- Semicolon (;)
- Hyphen (-)
- Underscore (_)
- AT-Sign (@)
- Slash & Backslash (/,\)
- Null character (NUL)
When the original text was divided by a different character, e.g. firstname(lastname, then only the full term is present in the index and one has to know the full term or has to use the wildcard character (*) to find emails containing that text.
Special characters at the beginning and the end of text are stripped and not present in the search index. It cannot be searched for these characters.
Browse Archive
The folder My Archive contains all emails that were archived from your mailboxes. If you have read-access to the archives of other users, their emails are located in the folders labeled Archive of <user name>.
To list the emails of a specific folder, simply click on the folder name.
Email Preview
The email preview displays a message with its original formatting. For security reasons, contents and images that are referenced externally will be downloaded and displayed only upon request.
Open Email in Email Application
The toolbar item Open provides access to the functions Open as MSG and Open as EML. This allows users to open the displayed message in an external email application such as Microsoft Outlook (MSG), Mozilla Thunderbird (EML) or other. These may be used to answer or forward archived emails.
Restore Email
The toolbar item Restore allows to send the displayed message to an arbitrary email address.
Please note: Before this function can be used preparations have to be done by an administrator. Please refer to SMTP Settings for more information.
Print Email
The toolbar item Print allows users to print the displayed message.
Show Internet Headers
The toolbar item Internet Headers shows the internet headers of the displayed message as well as all MIME parts.
User Menu
Settings
By default the Web Access uses the same regional settings as the user's web browser. The regional settings can also be specified manually in the Web Access' settings dialog.
Help
Open this online help website.
About
Displays legal information such as Licensing Terms and Conditions, 3rd Party Licenses, and Privacy Policy.
Change Password
The user can change the MailStore password. If the password policy, which is enabled by default, is active, the password must meet the complexity rules. This item is only shown if the user has the Change Password privilege and is not authenticated against an external directory service.
Sign out
Signs the current user out of the Web Access.
