Renaming Servers

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Single Server Mode

Renaming the Server

After changing the host name of the server, the Management Console's dashboard will display the following warning:

The Name of this Server differs from the licensed Machine Name. Therefore your license has been disabled.

As a result the Instance Host and Client Access Server are no longer able to connect to the Management Server, which is why the instances cannot be started. Perform the following steps to get the roles running again:

  • Start the MailStore Service Provider Edition Configuration tool by double-clicking its desktop icon. On a Windows Server Core use the command line prompt to start the executable (default: %PROGRAMFILES%\MailStore Infrastructure\MailStoreInfrastructureConfig.exe.
  • Stop the Instance Host, Client Access Server and Management Server.
  • Transfer your MailStore SPE license through our license transfer portal.
  • Click on Configure.. in the the Management Server row and adjust the Server Name accordingly.
    Ms spe config mgmt 02.png
  • Start the Management Server service.
  • Log on to the Management Console and verify that the license warning disappeared from the dashboard.
  • Return to the MailStore Service Provider Edition Configuration to continue with the reconfiguration of the Instance Host and Client Access Server. In the configuration of both roles adjust the value of the Server Name as well as the Management Server field to match the new host name and pair both roles with the Management Server again.
    Ms spe config ih 01.png
  • Start the Instance Host and Client Access Server services.
  • Return to the Management Console.
  • Change the Instance Host setting in the instance configuration of each instance.
    Ms spe move instance 01.png
  • Finally remove the instance host and client access server that still exist with the old host name.

Multi Server Mode

Renaming the Management Server

  • Start the MailStore Service Provider Edition Configuration tool on a server that is a Management by double-clicking it's desktop icon. On Windows Server Core use the command line prompt to start the executable (default: %PROGRAMFILES%\MailStore Infrastructure\MailStoreInfrastructureConfig.exe.
  • Stop the Management Server service.
  • Transfer your MailStore SPE license through our license portal.
  • Click on Configure... in the Management Server row and adjust the Server Name accordingly.
  • Start the Management Server service.
  • Adjust the Management Server setting in the configuration of each Instance Host and Client Access Server by clicking on the corresponding Configure... button in the MailStore Service Provider Edition Configuration tool.
  • Log on to the Management Console and check the dashboard for the connection status of servers and roles.

Renaming an Instance Host

  • Start the MailStore Service Provider Edition Configuration tool on a server that is a Instance Host by double-clicking it's desktop icon. On Windows Server Core use the command line prompt to start the executable (default: %PROGRAMFILES%\MailStore Infrastructure\MailStoreInfrastructureConfig.exe.
  • Stop the Instance Host service.
  • Click on Configure... in the Instance Host row and adjust the Server Name accordingly.
  • Pair the Instance Host again.
  • Click OK to close the Configure Instance Host Role dialog.
  • Start the Instance Host service.
  • Log on to the Management Console and check the dashboard for the connection status of servers and roles.
  • Finally remove the instance host that still exist with the old host name.

Renaming a Client Access Server

  • Start the MailStore Service Provider Edition Configuration tool on a server that is a Client Access Server by double-clicking it's desktop icon. On Windows Server Core use the command line prompt to start the executable (default: %PROGRAMFILES%\MailStore Infrastructure\MailStoreInfrastructureConfig.exe.
  • Stop the Client Access Server service.
  • Click on Configure... in the Client Access Server row and adjust the Server Name accordingly.
  • Pair the Client Access Server again.
  • Click OK.
  • Start the Client Access Server service.
  • Log on to the Management Console and check the dashboard for the connection status of servers and roles.
  • Finally remove the client access server that still exist with the old host name.