Instance Administration

The core functionality of an instance is identical to that of an on-premises MailStore Server. Therefore, this article is a collection of links to the corresponding section of the MailStore Server help.

Be aware that host names referring to MailStore Server are typically need to be replaced by the host name of the the Client Access Server, and that in URLs the Instance ID needs to be added.

Example
https://<fqdn>/oidc/signin needs to become https://<fqdn_of_cas>/<instance_id>/oidc/signin.

Archive Email

Emails can be archived from the mailboxes of email servers such as Microsoft Exchange as well as from the locally installed email clients of the users. Dependent on its type, archiving tasks can be performed continuously, manually or based on a schedule.

If you are not sure which archiving method best suits your company, please refer to chapter Choosing the Right Archiving Strategy.

In chapter Email Archiving with MailStore Basics you can find out more about working with archiving profiles, archiving specific folders, deleting emails after archiving and automating the archiving process.

Email Servers

A large collection of email servers is supported by MailStore for archiving email. As the actual procedure of setting up archiving depends on the email server you are using, specific instruction for well-known email servers are provided in our Implementation Guides below:

Please note: For various reasons, not all email servers and archiving strategies are fully supported in MailStore SPE (e.g. Gmail, MailStore Proxy). When in doubt, contact our technical support.

Microsoft 365 & Microsoft Exchange Servers

Google Workspace & Gmail

IMAP/POP3-based Email Servers

Legacy Implementation Guides

For IMAP and POP3 servers, that are not listed above, the following generic instruction might be helpful:

Email Clients

Archiving Email from Outlook, Thunderbird and Other E-mail Clients

As opposed to all other archiving features, it is imperative that the E-mail Archive Client software is installed on the user computers when archiving emails from these users' email applications. Once the archiving task is set up, it can be started manually by the user or executed automatically according to a schedule. Additional information about this topic is available in chapter Archiving Email from Outlook, Thunderbird and others.

Email Files

Archiving Outlook PST Files

As administrator, you can archive Microsoft Outlook PST files for other MailStore users. Additional information about these topics is available in chapter Archiving Outlook PST Files Directly.

Archiving EML or MBOX Files

As administrator, you can archive emails from .eml or .msg files for other MailStore users. Additional information about these topics is available in chapter Archiving Emails from External Systems (File Import).

Export Email

MailStore provides several functions regarding the export of archived emails. Emails can be exported directly into server mailboxes, or to the file system as individual email files (EML or MSG format), for example.

Find detailed instruction in the Exporting Email article of the MailStore Server Help.

Please note: Backup strategies (a backup of the entire archive) are discussed separately in the article Backup and Restore.

Administrative Tools

The Administrative Tools provides access to the following settings:

Users and Privileges

Compliance

Management API

Miscellaneous

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